Are your products in stock?
Current availability is shown on each product and size. Please contact the shop if you need an item by a particular date.
Can I place an order now?
Yes. Add products to your bag and select Secure checkout. Checkout, payment and order confirmation are provided by our Bear Creek Candy Kitchen Shopify store.
How much is shipping?
For launch, True Ocean ground shipping is a flat $16.95 per order to the contiguous United States, regardless of the number of True Ocean items in that order. Applicable tax is shown at checkout.
Do you ship to Alaska and Hawaii?
Online ground shipping currently serves the contiguous United States. Please contact us about Alaska and Hawaii before ordering; fragrance transportation restrictions may limit service.
Can you ship fragrance by air?
Alcohol-based fragrance may require ground transportation. We use an eligible service for the product and destination.
Can I return a gift set?
Unused, unopened gift sets can be requested for return within 30 days of delivery. Return the complete set in its original packaging and contact us first.
How do I track an order?
Tracking will be provided after dispatch. For help, contact the shop with your order number.
Are you the True Ocean manufacturer?
No. True Ocean Fragrance is an independent shop operated by Bear Creek Candy Kitchen in Mount Airy, North Carolina.