Browse the collection for current product availability. Online ground shipping currently serves the contiguous United States (48 states and Washington, D.C.).
Preparing your order
Orders are prepared after payment is confirmed. Carrier pickup schedules, weekends and holidays can affect dispatch. If you need a particular delivery date, please contact us before ordering.
Shipping charges
For launch, standard ground shipping is a flat $16.95 per True Ocean order to the contiguous United States, regardless of the number of True Ocean items ordered. Applicable taxes are shown before payment. This temporary rate applies instead of weight-based checkout quotes.
We select protective packaging for the products in your order. The flat shipping rate applies to True Ocean items purchased through this website.
Fragrance and special handling
Alcohol-based fragrance can require ground transportation and special packaging. Gift sets containing fragrance follow the same restrictions. Eligible shipping methods depend on the contents and delivery address; expedited air service may not be available.
Alaska and Hawaii
Please contact us about Alaska and Hawaii before ordering. These destinations are not enabled for online shipping at launch because service eligibility, particularly for fragrance products, must be checked first.
Tracking and delivery
Tracking details will be provided after your parcel is dispatched. Carrier delivery estimates are separate from order preparation and may change because of weather, holidays or service interruptions.
Address changes, damage or delivery problems
Contact us as soon as possible to request an address change. Once a parcel is with the carrier, changes may not be possible. If your order arrives damaged or incorrect, keep the packaging and contact us with your order number and photos so we can help.
International shipping is not offered at launch. Please contact us about P.O. box, military or U.S. territory delivery before placing an order.
Questions about shipping?
True Ocean Fragrance, operated by Bear Creek Candy Kitchen
165 N Main Street
Mount Airy, NC 27030
336-786-6602
orders@bearcreekcandy.com